Size Guide – KoH T

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Size Guide

AI Size Guide

Item

Height (cm)

Weight (kg)

Age

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Bust

Bra size

Preferred fit

HELP

When will my order arrive? How much is shipping?

Domestic shipping: Delivered in 1–3 business days as standard. Free shipping on orders over ¥30,000. In some parts of the Kanto area, orders placed by 7:30 AM are delivered the same day (orders after that are delivered the next day; ¥2,500).
International shipping: Varies by region and delivery method. As a guide, airmail (including EMS) takes roughly 2 days to 2 weeks — 2–8 days for Asia, and 4–14 days for North America and Europe. Times may vary due to customs clearance or flight delays.
Tracking: We will send you a tracking number after your order has shipped. Please check the delivery status link for details.

[See here for details → Shipping Policy]

Will I be charged customs duties or taxes when purchasing from overseas?

For shipments outside Japan, customs duties and taxes are borne by the customer. Please pay them as instructed by the delivery carrier.

[See here for details → Duties & Taxes Guide]

How should I choose my size?

Each product page lists an accurate size chart and the points where measurements are taken.
If you are unsure about sizing, please contact us and our Customer Care team will be happy to advise you in detail.

[See here for details → Size Guide]

Can I return or exchange an item?

Return requests: Available within 14 days of delivery. Items must be unused and returned with their labels and accessories.

Exchanges: We do not offer direct exchanges. For size changes and similar, please return the item once and place a new order.

How to apply: Simple, in 5 steps (select item → select reason → select method → review details → submit request). We will email your return authorization within 1 business day of your request.

Not eligible: Customized items, pre-order items, some sale items, used or washed items, and similar.

Shipping fees: We bear the cost when the wrong item was sent or the item is damaged. For other reasons, the cost is borne by the customer.

Return methods: Choose from pickup request (recommended), drop-off at a delivery branch, or sending it yourself (convenience store / post office).

Refunds: Processed after we receive and inspect the item. Shipping fees may not be refundable.

[See here for details → Refund Policy]

Do you offer repairs? How much do they cost?

Repairs are available for loose stitching, tears, detached buttons and similar issues.
Example prices:

Reattaching a button: from ¥1,000
Small seam repair: from ¥1,500
Large tears or partial replacement: from ¥5,000

Please contact us for details.

[See here for details → Repair Service]

What payment methods are available?

Cards: Visa, Mastercard, American Express, JCB

Wallets: Apple Pay, Google Pay, Shop Pay

Other: PayPal, bank transfer

Can I use gift wrapping or a message card?

Items are normally delivered wrapped in our original tissue paper.
For gifts, we can also prepare a shopping bag and a short message card. Please let us know when placing your order or contact us.

[See here for details → Gift Service]

What are the benefits of registering an account?

Order history & tracking: View your past purchase history and delivery status. Self-service returns are also available.

Saved delivery addresses: Register multiple addresses, so you don’t need to enter them at your next purchase.

Quick checkout: Complete your purchase smoothly using your saved information.

How can I ask a question or get advice?

For questions about products, delivery, sizing or repairs, please contact us via the contact form.
We will respond promptly.

[Contact us here → Customer Care]

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